Many companies have an operations manual. For some it just fills a space on the book shelf, but for Axelent it is an improvement manual. If quality were a religion then the operations manual would be its bible.
Lars Sahlström, owner of Sahlström Kvalitet & Miljö:
“I’ve worked together with Axelent on their quality issues for 15 years. They’ve worked diligently and are now at the forefront of these types of issues. Together with Axelent’s Jim Sundgren, I conduct internal reviews roughly six times a year. Our tasks include ensuring that the procedures are followed and that the staff in question are aware of the procedures. We also identify any improvement opportunities we may stumble across.”
Jim Sundgren, Purchasing / Quality:
“Quality is all about teamwork. Everybody and everything is coordinated to run as smoothly as possible Everybody and everything undergoes quality evaluation. Our staff, our manufacturing methods and our products, but also our suppliers. We conduct follow-up evaluations on many of our suppliers. Sometimes quarterly, occasionally once to twice a year. In addition, they receive a monthly quality report in which their product and delivery reliability is presented and assessed.”
Teamwork that cements Axelent’s core values
“As soon as a supplier shipment arrives at Axelent, an acceptance inspection is carried out in which we measure and check the control points of the item(s) delivered. We do this to avoid sending on faulty items and orders ourselves. Our long-term aim is for our suppliers to become Axelentcertified in different categories and participate (even) more in our activities.”
Not just speedy but correct
“One of Axelent’s main hallmarks is speed. Once the order arrives at customer service it all happens at a rapid pace, but speed is pointless if the order is faulty. Our Operational Manual containing our quality standards is the reference book. But it is anything but static. Every deviation on the way goes into the manual. Or, as we choose to see it, improves it.
Jim Sundgren, Purchasing/Quality