A deviation could point the way to an improvement

Quality is almost to be considered as a hygiene factor nowadays. Something we take for granted. Axelent’s challenge lies in living up to our core values (speed, service, safety and smart solutions) while maintaining our quality pledge. We pursue this challenge every day and we have created a special quality team with the task of turning deviations into success factors.

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Basically this means the right thing will be delivered at the right time. Axelent’s goal is to get as close to 100% as possible, and we are nearly there (we’re talking fractions).

Team with a focus on quality 

In order to follow up on deviations, Axelent has put together a quality team comprising of the MD and managers from Purchasing, Customer Service, Product Development and Storage and Production. We meet twice a month to discuss possible problems and deviations. We see deviations as a possibility to improve, so therefore act quickly.

Quality requires participation

The work of the quality team is presented as a goals feedback in monthly quality reports. These are put onto the intranet and are available to the entire organisation, including subsidiaries and sales organisations. Quality work is not only about the quality of the products but the approach that runs like a golden thread through Axelent, from customer service, storage and production to logistics. We manage the entire chain from purchasing to the final destination. It is up to us to choose the right carrier and the right packaging to ensure that Axelent products arrive at the time promised, that the consignment contains the Axelent products as ordered and that they are all in one piece. Quality at every step is the key to success.

I wish you all a brilliant autumn.

Mats Hilding, MD, Axelent AB

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